Onsite IT Support Specialist in Toronto
V
Vinebrook Technology
📍 toronto, on, Canada
Job Description
Drive seamless IT operations as an Onsite IT Support Specialist for our Toronto office. Provide end-to-end support including desktop setup, AV troubleshooting, and service desk management.
This role, reporting to the End User Services Manager, requires a minimum of 3 years experience in IT desktop support, particularly with Windows 11 and Microsoft 365. Responsibilities include managing service desk queues, onboarding end users, and ensuring compliance with support documentation. Collaborate with Infrastructure and Lab IT to resolve issues swiftly while maintaining secure configurations.
Key Responsibilities: • Provide onsite tech support for Windows 11 and Microsoft 365 users • Manage ticket escalations and SLA performance metrics • Perform end-user onboarding and device lifecycle management • Troubleshoot hardware, software, and network issues • Document support incidents and maintain knowledge base
Requirements: • 3+ years in IT desktop support, especially...
This role, reporting to the End User Services Manager, requires a minimum of 3 years experience in IT desktop support, particularly with Windows 11 and Microsoft 365. Responsibilities include managing service desk queues, onboarding end users, and ensuring compliance with support documentation. Collaborate with Infrastructure and Lab IT to resolve issues swiftly while maintaining secure configurations.
Key Responsibilities: • Provide onsite tech support for Windows 11 and Microsoft 365 users • Manage ticket escalations and SLA performance metrics • Perform end-user onboarding and device lifecycle management • Troubleshoot hardware, software, and network issues • Document support incidents and maintain knowledge base
Requirements: • 3+ years in IT desktop support, especially...