Job Description
- Performing daily operational and administrative tasks as instructed, including parcel scanning, delivery updates, POD verification, system entries, and record keeping .
- Assisting in the coordination of operations with dispatchers, riders/drivers, hubs, and other internal teams to ensure smooth workflow and timely parcel processing.
- Tracking parcel status, reporting discrepancies, and ensuring that updates are accurately recorded and communicated to the relevant teams.
- Handling routine customer inquiries, complaints, or issues, and promptly escalating matters to management or the Executive Director when necessary.
- Maintaining accurate operational records, reports, summaries, and supporting documentation in accordance with Company procedures.
- Following established Company policies, procedures, and guidelines in carrying out assigned duties.
- Performing any other administrative or operational tasks reasonably assigned ...