Operation Manager
A
American Express Global Business Travel
📍 Finland, Finland, Finland
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Operational Manager – Nordics leads and optimizes event operations across four countries, ensuring high-quality delivery, strong team performance, and operational excellence at scale.
This role blends people leadership, organizational design, and change management with a strong focus on client satisfaction, delivery efficiency, and operational consistency. As part of a global agency, the Operational Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide.
**What you'll do**
**1. Operational Leadership & Excellence**
The Operational Manager – Nordics leads and optimizes event operations across four countries, ensuring high-quality delivery, strong team performance, and operational excellence at scale.
This role blends people leadership, organizational design, and change management with a strong focus on client satisfaction, delivery efficiency, and operational consistency. As part of a global agency, the Operational Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide.
**What you'll do**
**1. Operational Leadership & Excellence**