Operation Support Coordinator
D
DigiPlus Interactive Corp
📍 Maynila, Metro Manila, Philippines
Job Description
Job
Summary
The Operations Support Coordinator
is responsible for supporting daily operational activities across the company,
ensuring smooth workflow through effective ticketing system management,
knowledge base creation, and operational monitoring. This role is key in
providing timely support, maintaining operational documentation, and
contributing to process improvement initiatives. The ideal candidate is
detail-oriented, proactive, and thrives in a fast-paced online gaming
environment.
Key
Responsibilities
Ticketing System Management
Monitor, triage, and assign tickets to appropriate teams in a timely manner.
Track and escalate unresolved or high-priority issues to the Operations Supervisor
Ensure SLA adherence and maintain accurate records of ticketing system performance.
Knowledge Base & Documentation
Create, update, and maintain internal knowledge articles, SOPs, and operational guides.
Ensure accuracy, consistency, and acces...
Summary
The Operations Support Coordinator
is responsible for supporting daily operational activities across the company,
ensuring smooth workflow through effective ticketing system management,
knowledge base creation, and operational monitoring. This role is key in
providing timely support, maintaining operational documentation, and
contributing to process improvement initiatives. The ideal candidate is
detail-oriented, proactive, and thrives in a fast-paced online gaming
environment.
Key
Responsibilities
Ticketing System Management
Monitor, triage, and assign tickets to appropriate teams in a timely manner.
Track and escalate unresolved or high-priority issues to the Operations Supervisor
Ensure SLA adherence and maintain accurate records of ticketing system performance.
Knowledge Base & Documentation
Create, update, and maintain internal knowledge articles, SOPs, and operational guides.
Ensure accuracy, consistency, and acces...