Operational Change Manager

Key Responsibilities

• Lead and manage business change activities across projects and programmes.
• Develop and implement change management strategies, plans, and interventions to support successful delivery and adoption.
• Conduct change impact assessments to identify how people, processes, systems, and ways of working will be affected.
• Work with stakeholders across the business to understand needs, concerns, and readiness for change.
• Build strong relationships with senior leaders, project managers, and business teams to ensure alignment and engagement.
• Design and deliver stakeholder engagement plans, communication plans, and adoption strategies.
• Support the development and coordination of training plans and user support materials.
• Identify change risks, resistance, and barriers to adoption, and develop mitigation plans.
• Monitor business readiness and adoption levels throughout the change lifecycle. ...