Operational Service Representative

Dexterra Group

📍 Mississauga, Ontario, Canada

Full-time Information and Record Clerks Posted June 17, 2026

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Job Description

Job Description
WHAT'S THE JOB?
The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.
Duties and Responsibilities: 
Always greet passengers with “Hello bonjour” 
Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas 
Validate acceptable travel documentation to enable passenger entry to certain areas 
Assist passengers in preparing for processes, including guiding passengers through automated systems ...
                

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Job Details

Location

Mississauga, Ontario, Canada

Job Type

Full-time