Job Description
Royal Bank of Canada seeks a skilled Operations Analyst within their Telecommunications NOC team, supporting a global network 24/7. This role blends technical support with effective incident management.
As an Operations Analyst, you will monitor RBC’s extensive network infrastructure, perform critical analyses of service incidents, and restore operations promptly. Your technical acumen in Cisco products is essential, as you’ll manage incidents and contribute to team education initiatives. Effective communication with diverse stakeholders is vital to facilitate swift resolutions and enhance service delivery.
Key Responsibilities:
• Analyze and resolve complex network incidents efficiently
• Monitor international data centers and support infrastructure
• Uphold change and incident management protocols
• Escalate significant issues to relevant tech teams and management
• Conduct resource allocation to optimize productivity
Requirements:
• Undergraduate degree or...
As an Operations Analyst, you will monitor RBC’s extensive network infrastructure, perform critical analyses of service incidents, and restore operations promptly. Your technical acumen in Cisco products is essential, as you’ll manage incidents and contribute to team education initiatives. Effective communication with diverse stakeholders is vital to facilitate swift resolutions and enhance service delivery.
Key Responsibilities:
• Analyze and resolve complex network incidents efficiently
• Monitor international data centers and support infrastructure
• Uphold change and incident management protocols
• Escalate significant issues to relevant tech teams and management
• Conduct resource allocation to optimize productivity
Requirements:
• Undergraduate degree or...