Job Description
Overview
As Operations Associate at Etherscan, you will be able to:
- Assist users from all over the world to navigate Etherscan and Ethereum
- Write tutorials and explainers simplifying technical content for the average user
- Learn and explain the latest developments in a fast-growing platform and industry
Responsibilities
- Respond to user questions in a timely and accurate way
- Identify user challenges and explain how related features can help
- Analyze and report bugs with the product
- Share feature requests and user feedback with the team
- Proactively update off-chain metadata to the website quickly and correctly
- Help with the curation of Ethereum & Etherscan FAQs
- Process technical information into simple, digestible content
- Monitor various social media channels such as Twitter and Reddit to both gauge community pulse and answer Etherscan-related questions