Job Description
Time Type:
Full TimeGeneral Responsibilities 主要工作职责
To provide excellent, efficient and high-quality service to customer at all times
始终为客户提供卓越、高效、优质的服务
Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
负责日常业务学习并跟进业务，确保遵守区域指导方针以及公司政策和程序
Detailed Responsibilities 具体工作职责
Check and verify documents to ensure full compliance with internal standards and customer requirements (SOP)
检查和验证文件，以确保完全符合内部标准和客户要求（SOP）
Coordinate with overseas agents and carriers to confirm shipment details and flight/vessel schedules
与海外代理商和承运商协调，确认装运细节和航班/船舶时间表
Communicate proactively with customers to provide shipment status and resolve operational issues
主动与客户沟通，提供装运状态并解决运营问题
Monitor cargo arrival and ensure timely updates to customers and internal teams
监控货物到达情况，...