Job Description
Job Description
The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.
Responsibilities
Enhance customer relationships by identifying areas for improvement in the overall customer experience
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders, wareh...