Job Description
Job Description:
Provides issue resolution, root cause analysis, administrative and basic analytical services and support for the department, operations, and customers.Acts as matrix to departments and customers for timely research, root cause analysis and issue resolution of existing and/or potential problems providing specialized priority service to internal and external customers.Provides customer communications, both oral and written, that ensures issue resolution to the mutual satisfaction of both the customer and company while promoting a positive customer experience.Reviews and analyzes transactions to ensure the accuracy of data, follows-up and clears discrepancies.Provides operational and workflow support for the manager and the team.Acts as the department representative and subject matter expert on related projects and initiatives.Assists in the development of new system or process designs or enhancements ...