Operations lead Opportunity to work with a leading consumer tech organisation About Our Client
This position is with a well-established organization in the automotive tech industry. The company is known for its customer-focused approach and operates as a medium-sized business with a strong presence in Gurugram.
Job Description
Manage daily customer service operations to ensure efficiency and quality. Monitor key performance indicators and implement process improvements. Coordinate with internal teams to resolve customer queries promptly. Ensure compliance with company policies and industry standards. Train and mentor team members to maintain high service standards. Prepare operational reports and present insights to stakeholders. Identify areas for cost reduction and operational efficiency. Collaborate with the management team to align operations wit...