Operations Leader, CX & Performance Analytics

A leading customer experience management firm in Pampanga is looking for an Operations Manager who will oversee operational activities and manage teams. The ideal candidate should have over 5 years in the contact center industry and at least 3 years in an Operations Management role. Responsibilities include managing performance against KPIs, developing training programs, and enhancing employee engagement. Strong leadership and communication skills are essential, along with a solid understanding of operational performance metrics.
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