Job Description
EZELINK is seeking a technically accomplished and results‑driven Operations Manager to lead and scale our operations function. This is a leadership role suited to a professional with a strong systems engineering background, deep Linux expertise, and hands‑on experience managing enterprise‑grade WiFi and Telecom infrastructure. You will own the performance of our
Network Operations Centre (NOC) and serve as the primary operational point of contact for EZELINK’s ISP and Managed Service partners. Your primary focus will be ensuring service delivery consistently meets and exceeds the SLAs we commit to as a managed WiFi and Telecom solutions provider.
Responsibilities:
- Own the end‑to‑end operations of the NOC, ensuring 24/7 monitoring, rapid incident detection, and resolution across all managed infrastructure.
- Track and report on operational KPIs, including uptime and MTTR, driving continuous improvement to exceed SLA targets.
- Admini...