Job Description
We’re hiring a Operations Manager skilled in business operations, data, CMS, and cross-
team coordination — while also supporting finance reporting and accounting tasks.
Key Result Areas (KRAs):
Manage end-to-end UAE study abroad operations including lead handling, application processing,
offers, and documentation tracking
Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused
campaigns
Execute and optimise UAE-specific lead generation campaigns in coordination with marketing
Monitor lead quality, CPL, conversion ratios, and follow-up SLAs
Allocate and distribute leads to counsellors and call centre agents, and track performance
Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups
Track call centre metrics such as call volumes, connect rates, talk time, and conversions
Ensure timely application processing and coordination with Dubai and other UAE universities
Maintain hig...
team coordination — while also supporting finance reporting and accounting tasks.
Key Result Areas (KRAs):
Manage end-to-end UAE study abroad operations including lead handling, application processing,
offers, and documentation tracking
Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused
campaigns
Execute and optimise UAE-specific lead generation campaigns in coordination with marketing
Monitor lead quality, CPL, conversion ratios, and follow-up SLAs
Allocate and distribute leads to counsellors and call centre agents, and track performance
Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups
Track call centre metrics such as call volumes, connect rates, talk time, and conversions
Ensure timely application processing and coordination with Dubai and other UAE universities
Maintain hig...