Job Description
We’re hiring a Operations Manager skilled in business operations, data, CMS, and cross-
team coordination — while also supporting finance reporting and accounting tasks.
Key Result Areas (KRAs):
Manage end-to-end UAE study abroad operations including lead handling, application processing,
offers, and documentation tracking
Oversee daily lead flow from Google Ads and Meta (Facebook & Instagram) for UAE-focused
campaigns
Execute and optimise UAE-specific lead generation campaigns in coordination with marketing
Monitor lead quality, CPL, conversion ratios, and follow-up SLAs
Allocate and distribute leads to counsellors and call centre agents, and track performance
Handle day-to-day call centre operations including rosters, queues, productivity, and follow-ups
Track call centre metrics such as call volumes, connect rates, talk time, and conversions
Ensure timely application processing and coordination with Dubai and...