Job Description
Join the Aventus Team
We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.
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We're looking for a dynamic and results-driven Operations Manager to ensure the success of assigned campaigns by overseeing daily operations, driving performance, and building strong client relationships. This role is ideal for someone who thrives in a fast-paced environment, balances people development with operational rigor, and brings a strategic lens to campaign management.
What You'll Be Doing
As an Operations Manager, you'll oversee client campaigns, coach and develop team leaders, monitor performance, and collaborate with cross-functional teams to ensure KPIs and SLAs are consistently achieved. You'll also play a key role in identifying opportunities for growth, innovation, and operational excellen...