Job Description
1. Daily Operations & Workflow Management
- Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.
Ensure jobs are:
Scheduled correctly
- Paid before installation
- Documented with photos and signatures
- Verified through checklists to prevent technician errors
2. Team Management
Manage the following team members:
Virtual CSR
- Sales VA
- Marketing VA
Technicians (via processes)
Create daily task lists for each role.
- Hold the team accountable to KPIs.
3. Money & Payment Control
Ensure the following:
Payments are collected before installation
- Invoices match vehicle and glass specifications
- Cash is counted and logged
- Credit card authorization is completed
- End-of-day reconciliation is performed