Operations Manager - Solar

Key Responsibilities Performance & Operations Management Design, review, and promote visibility of KPI dashboards for agents and supervisors.

Conduct weekly reviews of: Production results SLA performance Root cause analysis and corrective actions Oversee hiring and internal promotions through interviews or recorded interview reviews.

Own weekly quality calibration sessions with clients and ensure closure of all findings.

Handle client requests and escalations promptly; escalate risks that may impact delivery, employee welfare, or client trust.

Qualifications Proven experience managing operations in a BPO, technical support, or solar-related campaign.

Strong leadership, coaching, and performance management skills.

Experience managing client relationships and escalations.

Data-driven mindset with strong KPI ownership.

Ability to work onsite and lead cross-functional teams.

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