Operations Performance Senior Manager Role
T
TD
📍 mississauga, peel region, Canada
Job Description
Join Canadian Personal Banking in Mississauga as a Senior Manager, leading operations performance initiatives. Focus on workforce planning, strategic insights, and enhancing customer experiences.
As part of the Chief Operating Office, you will govern operations performance while ensuring optimal staffing and productivity. This role is integral to analyzing business processes and fostering stakeholder relationships to elevate customer satisfaction and operational efficiency.
Key Responsibilities:
• Own operations Scorecard deliverables and strategies
• Oversee forecasting and scheduling for performance optimization
• Develop capacity plans to meet customer demand effectively
• Lead goal-setting and facilitate data inputs with production units
• Analyze performance insights for continuous improvement
Requirements:
• Bachelor’s degree in business administration or similar
• 5+ years in workforce planning and ...
As part of the Chief Operating Office, you will govern operations performance while ensuring optimal staffing and productivity. This role is integral to analyzing business processes and fostering stakeholder relationships to elevate customer satisfaction and operational efficiency.
Key Responsibilities:
• Own operations Scorecard deliverables and strategies
• Oversee forecasting and scheduling for performance optimization
• Develop capacity plans to meet customer demand effectively
• Lead goal-setting and facilitate data inputs with production units
• Analyze performance insights for continuous improvement
Requirements:
• Bachelor’s degree in business administration or similar
• 5+ years in workforce planning and ...