Job Description
We are looking for an Operations Senior Analyst to support critical payment operations and operational monitoring within a fintech environment.
Responsibilities
- Monitor Pix transactions, availability, failures, rejections, refunds and operational disruptions on a daily basis.
- Track operational and performance indicators such as transaction success rates, processing times, transaction volumes, complaints, refunds and fraud-related events.
- Monitor system health, operational alerts, and payment processing anomalies.
- Support operational incident management and escalation processes during critical events.
- Act as Level 2 support for critical payment and operational cases escalated by Customer Support teams.
- Investigate complex customer issues involving transactions, payment failures, refunds, reconciliation, and account-related incidents.
- Serve as the operational intermediary between Customer Support an...