Operations Supervisor

Job Title: Operations Supervisor

Account: Travel or Hospitality

Salary: Entry- 25,500 | Max- 35,000 (can go higher up to 45,000 depending on the skills, qualifications, performance and credentials of the candidate)

Work location/Set up: Onsite, IT Park Cebu and Pasay, Philippines (MOA)

Shift Schedule: GY

Headcount: 5

Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher c...