Job Description
General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.
Remote Customer Service
- Call center‑based support for a high volume of low‑complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) for a lower volume of higher‑complexity inquiries
Distribution Center Customer Service
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and non‑technical customer support in a walk‑in service center
- Incumbents matching this specialization are not compensated based on achievement of sales targets
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specia...