Operations Support Agent - Maternity Cover

Hours: 20 per week. Maternity Cover

Shift: Monday to Friday. 16:00 - 20:00

Salary: £14.02 per hour. Additional Premia paid for hours worked between 7pm - 10pm (£1.51) and 10pm - 6am (£1.82).

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx p...