Job Description
Key Responsibilities:
Operational Management
- Oversee day-to-day operations of the cafeteria outlet, ensuring smooth and efficient service.
- Implement and uphold operational policies, procedures, and company standards.
- Monitor and manage labor efficiency, ensuring appropriate staffing levels to meet operational demands.
- Conduct daily pre-shift briefings to align the team on service expectations and operational priorities.
Guest Experience Management
- Ensure excellent guest service by maintaining high standards of hospitality and service quality.
- Resolve guest concerns promptly and professionally, escalating complex issues when necessary.
- Train and coach staff on guest service excellence, emphasizing proactive problem-solving.
- Monitor guest feedback and implement improvements to enhance the overall dining experience.
Product and Quality Management
- Ensure strict ad...