Partner Success & Escalation manager
P
Philips
📍 Best, Netherlands, Netherlands
Job Description
**Partner Success & Escalation Manager**
In this role you will support global partners by managing technical escalations, playing a key role in maintaining service excellence as our international region continues to grow. You’ll coordinate a team of Technical Support Consultants (Tier‑2 specialists), plan resources across different zones, manage different stakeholders based on specific demands and make sure remote and onsite support runs smoothly and efficiently—even in challenging markets. You’ll take ownership of partner performance and compliance, making independent decisions to keep operations on track and customers satisfied. Along the way, you’ll build strong relationships, drive improvements, and help create better processes for faster issue resolution.
**Your role:**
+ Orchestrate end‑to‑end technical and clinical support & entitlement for 150+ partners, serving as the single point of escalation across IR and leadership to secure timely resolution and customer satisfac...
In this role you will support global partners by managing technical escalations, playing a key role in maintaining service excellence as our international region continues to grow. You’ll coordinate a team of Technical Support Consultants (Tier‑2 specialists), plan resources across different zones, manage different stakeholders based on specific demands and make sure remote and onsite support runs smoothly and efficiently—even in challenging markets. You’ll take ownership of partner performance and compliance, making independent decisions to keep operations on track and customers satisfied. Along the way, you’ll build strong relationships, drive improvements, and help create better processes for faster issue resolution.
**Your role:**
+ Orchestrate end‑to‑end technical and clinical support & entitlement for 150+ partners, serving as the single point of escalation across IR and leadership to secure timely resolution and customer satisfac...