Job Description
Partner Support Associate
Job ID: # of Openings: 1 Location: Remote - Poland (Additional: IT-Rome | ES-Madrid | PT)
OverviewThe Partner Support Associate 2 provides responsive knowledge and proactive support to our global partners ensuring they have the tools resources and guidance needed to effectively sell, deploy and support the company's SaaS solutions. This position collaborates cross‑functionally with internal stakeholders to deliver on partner experience.
Responsibilities- Serve as the first point of contact for partner inquiries, providing timely and accurate responses.
- Manage and track partner cases in support systems, ensuring issues are resolved within established timelines.
- Collaborate with internal teams (Sales Ops Finance Legal Marketing Enablement) to resolve partner‑related challenges such as deal registration, commissions, training access and certification tracking.
- Identify trends in partner feedback to recommend process...