Paymentus Customer Success Engineer
P
Paymentus
📍 richmond hill, york region, Canada
Job Description
Support customer satisfaction as a Customer Success Engineer at Paymentus. Utilize advanced troubleshooting and coding skills to resolve issues impacting the Paymentus application.
This role engages directly with clients and internal teams, emphasizing your capacity for root cause analysis and technical support. Your experience will be critical in investigating problems and delivering effective solutions, enriching the overall client experience.
Key Responsibilities:
• Manage customer and internal technical inquiries for Paymentus
• Analyze issues through log and data reviews
• Provide timely solutions or workarounds for customers
• Create and enhance tools for both internal and external needs
• Handle urgent issues during off-hours effectively
Requirements:
• Bachelor’s degree in Computer Science, Engineering, or related field
• Minimum 2 years web application troubleshooting
• 2+ years technical support over phone and email
• 1+ year database and S...
This role engages directly with clients and internal teams, emphasizing your capacity for root cause analysis and technical support. Your experience will be critical in investigating problems and delivering effective solutions, enriching the overall client experience.
Key Responsibilities:
• Manage customer and internal technical inquiries for Paymentus
• Analyze issues through log and data reviews
• Provide timely solutions or workarounds for customers
• Create and enhance tools for both internal and external needs
• Handle urgent issues during off-hours effectively
Requirements:
• Bachelor’s degree in Computer Science, Engineering, or related field
• Minimum 2 years web application troubleshooting
• 2+ years technical support over phone and email
• 1+ year database and S...