Performance Manager

Performance Coordinator – Netherlands

Location: Amsterdam (Burgerweeshuispad 100)

Duration : 6 months

Language: English required | Dutch is a plus

About the Role

We are looking for a confident and detail-oriented Performance Coordinator to join our team in Amsterdam. In this role, you will work closely with our courier fleet, providing coaching and guidance to help improve performance metrics, while also handling appeals and conducting stakeholder calling campaigns.

If you enjoy communicating with people, analyzing data, and making a direct impact on operational performance — this role is for you!

Key Responsibilities

• Conduct outbound calls to couriers who have not met performance metrics
• Provide coaching and guidance to help improve shift behaviour
• Review and assess courier appeals by cross-referencing system data
• Make ...