Phone Support Technician

This is a remote position.

SUMMARY

The Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.

JOB RESPONSIBILITIES

• Respond to inbound support calls
  
• Diagnose and resolve Tier 1 & Tier 2 issues
  
• Provision and deprovision users
  
• Configure endpoints
  
• Maintain accurate documentation
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