Job Description
We are looking for someone who can build strong working relationships with clients and internal service teams while operating with a 72-hour lookahead approach.
Clear communication, regular updates, and timely escalation of issues are essential to ensure all tasks are scheduled and delivered efficiently.
Key Responsibilities
Manage incoming enquiries and monitor shared mailboxes Allocate job requests to engineers in line with scheduling requirements Maintain and update all relevant systems accurately Operate a 72-hour lookahead to ensure jobs are scheduled ahead of SLA deadlines Liaise with clients to provide clear communication and updates Work closely with internal service teams to coordinate workloads Identify and escalate issues in a timely and appropriate manner Ensure all planning activities support service delivery commitments Profession...