Job Description
Role Purpose:
Act as the decision support function for the Customer Care department and will be Responsible for Customer care short- & long-term planning, analysis and ensure alignment and integrity with strategic directions of the department for Vodafone Egypt, Vodacom & Vodafone group.
Key Responsibilities:
Planning & Forecasting
• Provide reports, assumptions and support to create financial plans of customer Care short- & long-term operation planning, annual and quarterly required (headcount, seating)
• Provides all financial and HC analysis requested by the customer care operational management.
• Report on debt collection performance & bad debt performance against budget.
• Build and maintain models for controlling and measuring customer care expenditures against agreed on targets.
• Analyze the actual results against budgets and forecasts and long-range plans.
• Perform budget revie...