Platform Engineer (L1 / L2 / Senior PE)
C
Concentrix
📍 New Cairo 1, Cairo Governorate, Egypt
Job Description
Description
Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description
Key Responsibilities:
- Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.
- Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.
- Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible.
- Investigate, analyse, and resolve complex technical issues.
- Maintain detailed documentation and linking all technical learnings to existing solutions.
- Cooperat...