Job Description
Customer Support Technician – Controls.
Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
We are looking for a
Customer Support Technician – Controls
to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.
Key Responsibilities:
Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
Take ownership of customer issues and manage them through to resolution.
Investigate, diagnose, and resolve technical problems in automation and controls systems.
Provide support in rotating shifts (morning/afternoon/evening) covering the time window from 6:00 to 22:00, plus active on-call duty for emergencies (response within 30 minutes).
Escalate issues according to established procedures when required....
Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
We are looking for a
Customer Support Technician – Controls
to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.
Key Responsibilities:
Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
Take ownership of customer issues and manage them through to resolution.
Investigate, diagnose, and resolve technical problems in automation and controls systems.
Provide support in rotating shifts (morning/afternoon/evening) covering the time window from 6:00 to 22:00, plus active on-call duty for emergencies (response within 30 minutes).
Escalate issues according to established procedures when required....