PL/SQL Application Support – L1 (Techno-Functional)

The PL/SQL Application Support – L1 role is responsible for providing 24×7 techno-functional application support for critical banking applications. The role involves analyzing and monitoring SMS front-end and back-end systems, supporting SMS and SMS-based OTP services, coordinating with vendors, and resolving functional and technical issues raised by bank branches and internal stakeholders.
Application & Production Support

• Provide second-level support for application issues, including troubleshooting and resolving complex technical problems related to applications.
• Respond promptly to incidents raised through ticketing systems and ensure resolution within defined SLAs.
• Analyze logs, error messages, and application behavior to identify root causes.
• Perform routine system checks to ensure application health and availability.
• Monitor application performance and availability using dashboard monitoring tools.

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