Premier Customer Care Representative

Responsible for providing exceptional customer service to Premier clients, building strong relationships, and resolving issues promptly and effectively. This role also collaborates with internal teams to resolve issues and develop strategies that enhance customer satisfaction and loyalty.

• Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues
• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations
• Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns
• Partners with management to develop and implement strategies for improving customer satisfaction and retention
• Performs other duties as assigned