Job Description
Overview
We are looking for an experienced and proactive professional to take on a key role in managing and optimizing customer consumption, fostering executive-level relationships, and driving cloud adoption.
The ideal candidate will be responsible for overseeing service consumption, managing crisis situations, engaging with senior client executives, and working cross-functionally to ensure customer satisfaction. A proactive, preventive approach to problem-solving is essential for this role.
Key Responsibilities
- Consumption Management and Monitoring: Oversee and manage service consumption, ensuring accurate forecasts and implementing proactive actions to drive customer satisfaction and cloud adoption.
- Incident Management: Lead the response to customer complaints, technical incidents or critical situations that may risk customer retention, adoption. Ensuring timely and effective support and advise in urgent circumstances.
- Cli...