Principal Customer Success Manager ( HR Technology )

Principal Customer Success Manager ( HR Technology )

Principal Customer Success Manager (HR Technology) |Hybrid | Hyderabad, Bangalore or Chennai | IC Role

The objective of the Principal CSM is to maximize customer retention and success while driving operational excellence to ensure customers realize the full value of their investment in Cornerstone. The role spans technology, consulting, and operations management, and requires the successful candidate to have a strong background in technology/Software as a Service, as well as upwardly facing stakeholder management skills. This is a key leadership position working closely with both technologists and senior leadership.
The Principal CSM will be the primary customer point of contact, funneling all customer requests and maintaining a comprehensive view of all projects and outcomes. This role will effectively c...