Principal Customer Success Manager ( HR Technology )
C
Cornerstone onDemand
📍 India, India, India
Job Description
**Principal Customer Success Manager (HR Technology) |Hybrid | Hyderabad, Bangalore or Chennai | IC Role**
The objective of the Principal CSM is to maximize customer
retention and success while driving operational excellence to ensure customers
realize the full value of their investment in Cornerstone. The role spans
technology, consulting, and operations management, and requires the successful
candidate to have a strong background in technology/Software as a Service, as
well as upwardly facing stakeholder management skills. This is a key leadership
position working closely with both technologists and senior leadership.
The Principal CSM will be the primary customer point of
contact, funneling all customer requests and maintaining a comprehensive view
of all projects and outcomes. This role will effectively collaborate
cross-functionally and champion customer initiatives through extended internal
teams, such as Product Management, Engineering, ...
The objective of the Principal CSM is to maximize customer
retention and success while driving operational excellence to ensure customers
realize the full value of their investment in Cornerstone. The role spans
technology, consulting, and operations management, and requires the successful
candidate to have a strong background in technology/Software as a Service, as
well as upwardly facing stakeholder management skills. This is a key leadership
position working closely with both technologists and senior leadership.
The Principal CSM will be the primary customer point of
contact, funneling all customer requests and maintaining a comprehensive view
of all projects and outcomes. This role will effectively collaborate
cross-functionally and champion customer initiatives through extended internal
teams, such as Product Management, Engineering, ...