Process Expert

Globe Telecom

📍 Taguig, Metro Manila, Philippines

Full-time Other-General Posted March 03, 2026

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Responsible for driving process excellence through continuous improvement and alignment across business units. This includes analyzing and identifying opportunities for process enhancement, guiding leaders on Process Management and Lean Six Sigma practices, and ensuring business processes adhere to best practices and organizational strategies.
Key Activities Involve
Translating requirements into efficient, standardized processes.
Facilitating process mapping and ensuring system readiness (e.g., EPC, IO, ICS/CRM).
Documenting process dependencies, risks, and controls.
Maintaining and updating Policy and Process Manuals (PPMs).
Ensuring end-to-end process alignment across all channels and touchpoints.
Duties & And Responsibilities
PROCESS AN...