Job Description
Purpose Document, optimize, and translate customer journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation across clients. Additionally, proofread other process specialist guides to ensure accuracy and adherence to processes.
Key Responsibilities:
● Map existing customer and operational processes into standardized AI Journey Templates.
● Identify friction points, process gaps, and automation opportunities.
● Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
● Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases.
● Conduct validation sessions with Operations, QA, and Clients to ensure process accuracy.
● Proofreading other process specialists' work to ensure SOP adherence.
● Maintain all related trackers, logs, and change records for transparency and audit r...