Job Description
Key Responsibilities:
Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
Design and update training modules, SOPs, reference guides, GDS job aids, etc.
Conduct knowledge assessments & maintain documentation.
Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
Graduate in any discipline (mandatory).
1–4 years of relevant training experience in a contact center environment.
Mandatory hands-on experience with GDS : Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
Good communication skills (verbal and written).
Strong training delivery and facilitation skills.
Proficiency in at least one GDS system with ability to teach practical commands.
Ability to simplify complex airline...
Conduct new hire induction and process training for airline reservations, ticketing, reissuance, fare rules, schedule changes, cancellations, baggage policies, etc.
Deliver comprehensive GDS training (Amadeus / Galileo / Sabre / Worldspan)
Design and update training modules, SOPs, reference guides, GDS job aids, etc.
Conduct knowledge assessments & maintain documentation.
Coordinate with Operations, Quality, Workforce, and Client Training Teams.
Required Qualifications:
Graduate in any discipline (mandatory).
1–4 years of relevant training experience in a contact center environment.
Mandatory hands-on experience with GDS : Amadeus / Galileo / Sabre / Worldspan (minimum one system required).
Core Skills Required:
Good communication skills (verbal and written).
Strong training delivery and facilitation skills.
Proficiency in at least one GDS system with ability to teach practical commands.
Ability to simplify complex airline...