Job Description
Key Responsibilities
Conduct new hire training , product/process training and soft skills relevant to insurance customer service.
Ensure all trainees fully understand insurance terminology, policy types, premium calculations, endorsements, claims processes , etc.
Provide hands-on system training for contact center CRMs, policy administration platforms, and ticketing tools used in the insurance domain.
Maintain detailed training reports, attendance, evaluation sheets , and learning progress trackers.
Identify skill gaps through evaluations and recommend targeted improvement plans.
Support agents during the OJT period , monitoring call-handling skills, process adherence, and customer service quality.
Required Qualifications
Graduate in any discipline (mandatory).
Minimum 1–3 years of training experience in a contact center; insurance process experiences preferred.
Knowledge of insurance concepts like underwriting, claims, policy issuance, renewals, and regul...
Conduct new hire training , product/process training and soft skills relevant to insurance customer service.
Ensure all trainees fully understand insurance terminology, policy types, premium calculations, endorsements, claims processes , etc.
Provide hands-on system training for contact center CRMs, policy administration platforms, and ticketing tools used in the insurance domain.
Maintain detailed training reports, attendance, evaluation sheets , and learning progress trackers.
Identify skill gaps through evaluations and recommend targeted improvement plans.
Support agents during the OJT period , monitoring call-handling skills, process adherence, and customer service quality.
Required Qualifications
Graduate in any discipline (mandatory).
Minimum 1–3 years of training experience in a contact center; insurance process experiences preferred.
Knowledge of insurance concepts like underwriting, claims, policy issuance, renewals, and regul...