Process Trainer
R
Risewave Consulting, Inc.
📍 Pasig City, Metro Manila, Philippines
Job Description
Process Trainer – Corporate Travel Account
We're looking for an experienced Process Trainer to join our Corporate Travel team. If you have a passion for training, strong knowledge of GDS systems, and proven expertise in corporate travel processes, we'd love to meet you.
Job Description:
Lead training for international ticketing, group bookings, and email support processes.
Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.
Collaborate with operations and quality teams to identify training needs and close skill gaps.
Develop and maintain training materials, SOPs, and process documentation.
Monitor training effectiveness through assessments, feedback, and performance tracking.
Facilitate refresher courses and process updates in alignment with client and business requirements.
Qualifications:
2–3 years of experience in ...
We're looking for an experienced Process Trainer to join our Corporate Travel team. If you have a passion for training, strong knowledge of GDS systems, and proven expertise in corporate travel processes, we'd love to meet you.
Job Description:
Lead training for international ticketing, group bookings, and email support processes.
Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.
Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.
Collaborate with operations and quality teams to identify training needs and close skill gaps.
Develop and maintain training materials, SOPs, and process documentation.
Monitor training effectiveness through assessments, feedback, and performance tracking.
Facilitate refresher courses and process updates in alignment with client and business requirements.
Qualifications:
2–3 years of experience in ...