Process Training Excellence Manager

WNS

📍 India, India, India

Full-time Business Operations Specialists Posted March 02, 2026

Job Description

Job Description



- Develop and lead a team of training professionals engaged in delivery of domain & process training to employees (New hires & BAU) in respective business unit.


- Plan and execute training interventions (New Transitions & BAU) as per WNS SHAPE framework.


- Measure & track training efficiency and effectiveness through a set of metrics & periodic reporting.


- Design content and knowledge management procedures including the upkeep of training manuals, learning plans/schedules & accreditation criteria.


- Be the Practice and Thought leader for cutting edge digital solutions & innovative means to impart training.


- Establish and drive ROI for learning investment in people and value delivered to business.


Desired Experience and Skills


- Graduate / Post Graduate


- Overall work experience of minimum 10 yrs minimum 6 yrs...