Processing Associate

The Role

• Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
  • Customer Service scores/ratings
  • Quality Metrics
  • Productivity

Skills Group 1 Processor:

• A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
  • Auto ID issuance
  • Basic midterm renewals
  • Cert Holder Clean-Up - for small to mid-sized accounts
  • Basic certificate renewal - for small to mid-sized accounts
• Proficiency in these activities is supported by training in the following:
  • Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required testas outlined in training plan and performance expectations...