Processing Associate

The Role

• Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
• Customer Service scores/ratings
• Quality Metrics
• Productivity

Skills Group 1 Processor:

• A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
• Auto ID issuance
• Basic midterm renewals
• Cert Holder Clean-Up - for small to mid-sized accounts
• Basic certificate renewal - for small to mid-sized accounts
• Proficiency in these activities is supported by training in the following:
• Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations
• System training including EPIC & Cer...