Job Description
Description
The Role
Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including
Customer Service scores/ratings
- Quality Metrics
- Productivity
Skills Group 1 Processor
A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM
Auto ID issuance
- Basic midterm renewals
- Cert Holder Clean-Up - for small to mid-sized accounts
Basic certificate renewal - for small to mid-sized accounts
Proficiency in these activities is supported by training in the following:
Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and perfo...