Product Management Support Associate

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we have built trusted long‑term partnerships and empowered our people to drive positive change.

The Product Management Support Associate serves as a critical bridge between our technology solutions and end users. This role involves troubleshooting technical challenges, managing smooth product rollouts, and ensuring our tools effectively drive business success through proactive support and clear, consistent communication.

Responsibilities

• Support the Product Team with rollouts and implementation of new products and features.
• Use your understanding of business needs to implement support solutions.
• Act as the primary point of contact for supporting product end users.
• Contribute to training implementation and communications for new product features and improvements. <...