Job Description
Role: Product Support Engineer
Experience: 2-5years
Location: Remote due to Jamaican working hours(7:30pm - 4:00am)
Summary:
Excellent Communication Skills using English ITIL V3 Foundation Production of service documentation Client Service Management Exposure Interpersonal Skills Experience of development & delivery of Service Improvement Plans Experience of working with Mission Critical applications Knowledge of the various technologies used to deliver services Experience of using call tracking/Management system Exposure to following is not mandatory but would be beneficial:Windows/UNIX/Linux environmentsSolaris ServersJava programmingUnifaceEnsembleMicrosoft .netSQLOraclejetnexusJavascriptHTMLActive MQDocker Additional Information
Excellent Communication Skills required.